telur44 Privacy Policy

1. Introduction

This Privacy Policy is issued by telur44 ("we", "platform" or "telur44") and applies to all users who register, log in or use our online gambling platform services at telur44.onl.

By registering an account or using any part of our platform, you agree that your personal information is collected and processed as described in this document. If you do not agree with any term in this Privacy Policy, you are asked not to use our platform.

telur44 operates under international licensing and complies with the data protection standards set by the relevant licensing body. We are committed to ensuring your personal information is handled with full trust and responsibility.

2. Information Collected

We collect various types of information depending on how you interact with the telur44 platform. This information is divided into the following categories:

2.1 Information you provide directly:

• Account registration information — username, password, full name, date of birth, mobile phone number and email address.
• Identity verification — a copy of your identity card (MyKad) or other valid identification document for account verification and anti-money laundering (AML) compliance purposes.
• Financial information — bank account or e-wallet details for processing deposits and withdrawals.
• Support communications — any messages, enquiries or complaints you send to our support team via live chat or email.

2.2 Information collected automatically:

• Technical data — IP address, browser type, operating system, screen resolution and device used.
• Platform usage data — pages visited, games played, session duration, betting history and account activity.
• Cookie data — information stored in technical and analytics cookies to ensure the platform functions smoothly.

We do not collect information that is irrelevant to the platform's operation and never request sensitive information beyond standard identity verification requirements.

3. Purpose of Data Use

The personal information we collect is used for the following purposes only:

• Creating and managing user accounts and verifying player identity.
• Processing deposits and withdrawals via supported payment methods including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, USDT, BTC and ETH.
• Providing access to all gaming products including online slots, live casino, sports betting and arcade games.
• Managing bonuses, VIP cashback and promotions applicable to your account.
• Meeting legal compliance requirements, including anti-money laundering (AML) obligations and know your customer (KYC) processes.
• Providing effective customer support via live chat and email 24 hours a day, 7 days a week.
• Detecting and preventing fraudulent activity, account misuse or unauthorised access.
• Analysing platform usage patterns for continuous service improvement.
• Complying with directives from the international licensing body overseeing our operations.

4. Information Sharing

telur44 does not sell, rent or disclose your personal information to any third party for marketing or commercial purposes. However, we may share your personal information in the following limited situations:

• Payment service providers — e-wallet providers, banks and cryptocurrency platforms required to process your financial transactions.
• Gaming service providers — game development companies that supply content to our platform, under strict confidentiality agreements.
• Legal requirements — when required by court order, law enforcement directive or relevant international regulatory body.
• Protection of our rights — when necessary to investigate or prevent fraud, illegal activity or violations of the platform's Terms and Conditions.
• Business transfers — in the event of a merger, acquisition or transfer of platform assets, with notice provided to users.

In all situations above, we ensure that recipients of the information are bound by confidentiality obligations equal to or exceeding our own data protection standards.

5. Data Security

We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These include:

• SSL/TLS encryption on all communication channels between your device and our servers.
• Password storage using irreversible hashing methods.
• Role-based access control that limits internal access to personal data to relevant staff only.
• 24-hour system monitoring to detect any suspicious access attempts.
• Regular security audits by independent third parties.

While we take every reasonable precaution, no data transmission system over the internet can be guaranteed 100% secure. We encourage you to also take precautions such as using a strong password and not sharing your telur44 account login details with anyone.

6. Data Retention Period

telur44 retains your personal information for as long as your account is active or as long as needed to provide services to you. When your account is closed, we will retain certain records for the period required by applicable law or licensing regulations.

Financial transaction records and identity verification information may be retained longer than general usage data, in line with AML and KYC compliance requirements set by the international licensing body. Once the specified retention period ends, your data will be securely deleted or anonymised.

7. User Rights

As a telur44 platform user, you have the following rights regarding your personal information:

• Right of access — you may request a copy of the personal information we hold about you.
• Right of rectification — you may request correction of inaccurate or outdated personal information.
• Right of erasure — you may request deletion of your personal information, subject to applicable legal obligations.
• Right to restrict processing — in certain circumstances, you may request that we limit how we process your data.
• Right to data portability — you may request that your data be provided in a machine-readable format.
• Right to object — you may object to the processing of your data for certain purposes, including direct marketing.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will process your request promptly and provide a response within a reasonable time.

8. Cookies and Similar Technologies

The telur44 platform uses cookies and similar tracking technologies to ensure the platform's core functions work correctly and to improve your user experience. The types of cookies we use include:

• Essential cookies — required for login, session verification and account security. These cookies cannot be disabled without affecting platform functionality.
• Preference cookies — store your language preference, display settings and game preferences for ease of use.
• Analytics cookies — help us understand how users interact with the platform for continuous improvement purposes. This data is collected in aggregate and does not identify you individually.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or experience of using the telur44 platform.

9. Changes to This Privacy Policy

telur44 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or platform improvements. Any material changes will be communicated to registered users via in-platform notifications or email.

The "last updated" date at the top of this document will always reflect the latest version of the Privacy Policy. You are encouraged to review this policy from time to time. Continued use of the telur44 platform after any changes take effect will be considered acceptance of the updated terms.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our privacy team:

• Email: [email protected]
• Live chat: Available 24 hours a day, 7 days a week via the telur44 platform
• Service language: Bahasa Melayu and English

We are committed to resolving every privacy-related enquiry thoroughly and as promptly as possible.